Refund policy

Return & Refund Policy

We want you to feel confident shopping with Aura Lifestyle.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and returned in its original packaging with all included accessories. You will also need proof of purchase.

For hygiene reasons, earbuds that have been used or worn are not eligible for a change-of-mind return.

To request a return, please contact us at support@aura-lifestyle.com.au before sending your item back.

If your return is approved, we will provide you with return instructions and the applicable return address. Items returned without prior approval may not be accepted.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, or you have received the wrong product.

We will assess the issue and work with you to provide an appropriate solution.

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Exchanges

If you would like a different colour or product, please contact us at support@aura-lifestyle.com.au.

Where applicable, the simplest option may be to return the eligible item and place a new order once your return has been approved.

Sale Items

Sale or promotional items may still be eligible for remedies where required under the Australian Consumer Law.

Change-of-mind returns for sale or promotional items are subject to the eligibility requirements set out above unless otherwise stated at the time of purchase.

Refunds

Once we receive and inspect your approved return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may take additional time to display the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@aura-lifestyle.com.au.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

For return questions, please contact:

Aura Lifestyle
Email: support@aura-lifestyle.com.au